SABIN KHADGI

Efiniti Telecommunications Services, Macquarie Park NSW

Key Responsibilities:

• Provided remote and onsite end-user support for 150+ Users, resolving hardware, software, and networking issues.
• Installed, configured, and updated computer systems, business applications, and essential productivity tools.
• Managed IT assets by preparing, repairing, and deploying laptops, desktops, and peripherals for new and existing users.
• Assisted with troubleshooting network connectivity issues, including DHCP, DNS, VPN, and data access problems.
• Handled incident and request tickets through N-able & Jira, ensuring timely updates, accurate documentation, and proper escalation.
• Collaborated with stakeholders to translate IT requirements into actionable solutions.
• Shadowed senior technicians and contributed to UAT planning and testing.
• Created and updated technical documentation such as SOPs, knowledge base articles, and end user guides.
• Performed onboarding and offboarding tasks: device setup, account provisioning, access management, and user training.
• Utilised VMware and other virtualization tools to support system testing and environment preparation.
• Assisted with Microsoft 365 troubleshooting, including Teams, SharePoint, Exchange Online, and licensing issues.

Achievements:

• Strengthened professional communication and stakeholder management skills.
• Gained proficiency in enterprise IT support tools and processes.
• Improved time management by handling multiple support requests efficiently.
• Developed a strong understanding of IT project lifecycles and business operations.
• Contributed to smoother onboarding processes by standardising device setup and documentation.

Sunshine Linen Services, Silverwater NSW

• Managed inventory, quality control, and compliance with WHS standards.
• Achieved 98% order accuracy and reduced packaging waste by 15%.

• Designed a fault‑tolerant network connecting Sydney HQ and two regional datacentres.
• Segmented four departments into separate VLANs for traffic isolation.
• Configured OSPF routing with redundant WAN links to ensure continuity during link failures.
• Allocated IP addresses using VLSM for 340+ users, minimising waste.
• Achieved 99% uptime in simulation and delivered a 3,000‑word technical report.

• Built a cost‑effective network using VLANs and DHCP for automated IP assignment.
• Reduced manual configuration time by 40% through DHCP optimisation.
• Tested redundancy by simulating link failures and validating rerouting behaviour.
• Delivered a 1,000‑word report with diagrams and device configurations.

QIBA, Sydney

• Workplace Readiness: Business Communication, WHS, Technical Reporting

APIC, Parramatta NSW

• High Distinction in Network Design & Applied Project
• Key Subjects: Enterprise Network Design, Securing IT Systems, Cloud Architectures

V.S. Niketan, Nepal

• Graduated with Distinction