Projects

Designed a fault‑tolerant network connecting Sydney HQ and two regional datacentres. The project involved segmenting four departments into separate VLANs for traffic isolation, configuring OSPF routing with redundant WAN links to ensure continuity during link failures, and allocating IP addresses using VLSM for 340+ users, minimising waste. Achieved 99% uptime in simulation and delivered a comprehensive 3,000‑word technical report. This project demonstrated my ability to design scalable, resilient network architectures and earned a score of 86/100.

Built a cost‑effective network using VLANs and DHCP for automated IP assignment. The project focused on optimizing network configuration processes, resulting in a 40% reduction in manual configuration time through DHCP optimisation. Tested network redundancy by simulating link failures and validating rerouting behaviour to ensure reliability. Delivered a detailed 1,000‑word report with network diagrams and device configurations. This project showcased my understanding of network automation and redundancy principles, achieving a score of 88/100.

Provided remote and onsite end-user support for 150+ users, resolving hardware, software, and networking issues. Managed IT assets by preparing, repairing, and deploying laptops, desktops, and peripherals. Handled incident and request tickets through N-Able & Jira, ensuring timely updates and accurate documentation. Assisted with Microsoft 365 troubleshooting including Teams, SharePoint, Exchange Online, and licensing issues. Utilised VMware and other virtualization tools to support system testing. Created technical documentation including SOPs and knowledge base articles. This internship provided valuable hands-on experience in enterprise IT support and strengthened my professional communication and stakeholder management skills.